Management and Leadership in the Clinical Laboratory

• Management and leadership concepts are presented through the lens of healthcare organizations and medical laboratories
• Management practices explored include principles in operations management, healthcare finance, and managing budgets, regulation and compliance, human resource management, and method validation
• Leadership topics include managing and leading a diverse workforce, self- and external-awareness, leading teams, and developing others
• Learning objectives highlight management and leadership competencies
• Problem-based approach in each chapter introduces the topic with a case-in-point followed by a list of discussion points for you to consider as you navigate the chapter content
• Self-assessment tools, follow-up learning activities, and tips for managers and supervisors provide additional content and opportunities for further engagement
• Personal reflection and application exercises at the end of each chapter reinforce comprehension and retention of key concepts

Section I: Introduction to Laboratory Management and Leadership Principles
1. The Changing Nature of Medical Laboratory Management
2. Essential Concepts of Management
3. Leadership Foundations for Managing Effectively
4. Professionalism and Leadership: Modeling Professional Behaviors

Section II: Planning: How to Get There from Here
5. Organizational Design: Key to Creating High Performance
6. Strategic Planning and Goal Setting
7. Establishing Policies and Operational Procedures
8. Financial Planning and Budget Allocation
9. Healthcare Reimbursement

Section III: Organizing: Transforming Strategy into Actions
10. Fundamentals of Quality Management
11. Workflow Process Design and Management
12. Using Critical Thinking to Identify Effective Management Solutions
13. Leading with Effective Communication
14. Managing Healthcare Information Systems
15. Delegating Effectively

Section IV: Staffing: Putting the Right Person in the Right Job
16. Workforce Management and Succession Planning
17. Workforce Development and Strategic Employee Improvement Planning
18. Education, Training, and Assessment in the Clinical Laboratory
19. Employee Empowerment, Engagement, and Motivation

Section V: Directing: Setting the Compass
20. Time Management and Personal Accountability
21. Managing Stress and Work-Life Balance
22. Leading Through Coaching
23. Leading High-Performance Teams
24. Leadership in High-Performance Organizations

Section VI: Controlling: Performance Measures, Regulation, and Compliance Management
25. Government Regulations and the Impact on Laboratory Operations
26. Developing Performance Standards Through Benchmarking
27. Laboratory Safety Management

Section VII: Strategic Growth and Sustainability
28. Organizational Change Management
29. Public Relations and Marketing Strategies in the Clinical Laboratory
30. Clinical Research and Innovation